Showing posts with label Tourism. Show all posts
Showing posts with label Tourism. Show all posts

Monday, March 25, 2013

Gambia launches tourism institute to tackle skills deficit in tourism


The Gambia government, through the Ministry of Tourism and Culture, on Friday launched Gambia Tourism and Hospitability Institute, which is a transformation of the former Gambia Hotel School.

The launching of the tourism institute is in response to shortage of qualified personnel in the country’s tourism industry, which is now the fastest-growing sector of the economy and accounts for some 16 per cent of the gross domestic product (GDP), according to government figures.

 Fatou Mas Jobe-Njie
Tourism Minister of The Gambia
Speaking on the occasion, the Minister of Tourism and Culture, Fatou Mas Jobe-Njie, said the transformation of the former Hotel School into what is now the Gambia Tourism and Hospitability Institute is in response to the skills challenge in the tourism sector and in keeping abreast of ever-changing training needs of the industry.

She said apart from offering professional training to new people entering the tourism and hospitality sector, the new institute will also be offering professional upgrading for existing employees to help them progress in their career.

The aim of the institute is to produce graduates that will be more effective and efficient in their various vocations to which they will be called.

The tourism minister calls on all and sundry to put hands on deck in reaching out in order to make the new institute the Centre of Excellence in tourism and hospitality not only for The Gambia but also for the sub-region.

“The Ministry of Tourism and Culture cannot do it all by itself,” the tourism minister said, adding that everyone has a share of the responsibility to make the new institute second to none.

According to her, the transformation of the institute provides a congenial environment to kick-start new programmes in line with the country’s forward march to offer high levels of qualifications so crucial to quality service delivery in the tourism and hospitality sector.

In doing so, she said, the country will be able to attract more tourists and tourism businesses will flourish, thereby the country’s economy will achieve the growth that it deserves.

However, she noted, the complexity of tourism is such that this expectation and aspiration is the same as for most other countries, developed and developing.

“This leads us back to the peak of competitiveness,” she said.  “Our competition cannot be easily assessed, it is not as straightforward as it might be in other sectors and can be volatile as well.

“This is why we need to be on our toes, to ensure that the services we offer are of genuine high quality and as competitive as any other destination that is considered good.”

Africa contributes almost nothing in global tourism

Monday, July 2, 2012

Laico Atlantic Hotel rated top in customer satisfaction


Wins prestigious 2012 Certificate of Excellence

 
TripAdvisor, the world's most trusted travel advice establishment, recently awarded Laico Atlantic Hotel in Banjul the prestigious 2012 Certificate of Excellence based on positive feedbacks and reports from tourists who have stayed in the hotel over the year.

According to the citation of the award, tourists “consistently commend” Laico Atlantic’s property with the highest praise, hence rating the hotel 4 out of the 5 stars is an exceptional achievement.

“Only the very best in the business are awarded a Certificate of Excellence,” said TripAdvisor, a body renowned for features reviews and advice on hotels, resorts, flights, packages, travel guides, and lots more. 

Out of 508 reviews of the hotel by the guests, 148 said it is excellent, 222 said the hotel is very good and only 38 said the facilities are poor.

In a recent encounter with this paper, Pascal Demarchi, general manager of Laico Atlantic Hotel, said:  “The main criterion of the award is mainly guest comments.  Guests who stay in the hotel give their feedback of the hotel with regard to their experience. Each hotel has a guest comment website created by TripAdvisor where guests can log in to make their comments – positive or negative - about any hotel in the world.” 

However, he said, the good thing about the website is that it also gives them, as hotel operators, the right to provide answers.