Monday, March 25, 2013

QCell’s QPower service ‘no more available’

QPower, the latest service of QCell, is no more available barely less than three weeks after it was launched, the Gambia News Online can reveal.  

The QPower service allows QCellsubscribers to use their mobile phones to recharge their electricity cash-power. 

Muhammed Jah, CEO of QCell
QCell, the latest GSM company to enter The Gambia’s telecoms industry, said in a text message to its subscribers that it has double regrets over the setback. The company said it regrets that the service is no more available, as well as regrets any inconvenience the unavailability of the service may have caused.

The service was launched on 5 March this year by QCell in collaboration with national electricity provider Nawec.

By the time of going to press, no official reason was given for this impromptu stoppage of the service by the company.  So it is not clear what might have really gone amiss or been responsible for the sudden stoppage or indefinite unavailability of the service. This, according to QCell, will have an immediate and visible impact on the daily lives of people.

It is not also clear when the service will resume but a customer care agent of the company told this paper that customers will be notified whenever the service is available again.

The Gambia News Online was made to know that the company had some administrative issues that it was trying to settle with regard to the QPower service.

Until such time that the service is resumed, the perennial problem of waiting in long queues at Nawec’s cash-power selling points and the inconvenience of having to sleep in the dark when cash-power runs out in the middle of the night with no selling point in operation, will continue to be the troubles the people have to grapple with.


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